Palm and iTunes are still trying to fix the error that occurred during the synchronization. Last week Apple sent out a software update for iTunes that stopped the Palm Pre from syncing with it. Before the update, when you plugged a Palm Pre into your computer, it appeared as an iPod to iTunes, which happily linked up and downloaded music, photos and videos. No other phone–besides the iPhone–could do that.

But after Apple’s iTunes update 8.2.1, which said it “addresses an issue with verification of Apple devices,” iTunes didn’t recognize the Palm. A major selling point of the Pre went poof.